28° C
PSI : 53
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28° C
PSI : 53
Shaping Our Club Experience – Members’ Survey 2026
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Shaping Our Club Experience – Members’ Survey 2026
Shaping Our Club Experience – Members’ Survey 2026
"
*
" indicates required fields
Membership No.
*
SECTION 1: About You & Your Club Usage
Q1. What is your (Principal) Membership Type?
*
Ordinary Membership
Corporate Membership
Foreign Membership
Social Membership
Seletar Lifestyle Membership
Junior Membership
Q2. How frequently do you visit the Club?
*
At least once a week
Once in every two weeks
Once a month
Rarely
SECTION 2: Your Overall Club Experience
(Scale: Very Satisfied ➔ Very Dissatisfied)
Q3. Overall, how satisfied are you with your experience at the Club?
*
1 - Very satisfied
2 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
4 - Somewhat dissatisfied
5 - Very dissatisfied
Q4. Compared to one year ago, your overall Club experience is:
*
1 - Much better
2 - Somewhat better
3 - Neutral - About the same
4 - Somewhat worse
5 - Much worse
Not applicable, I joined the Club less than a year ago.
SECTION 3: Key Experience Areas
Q5. How satisfied are you with the following aspects of the Club?
(A) Golf Facilities and Course Condition
*
1 - Very satisfied
2 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
4 - Somewhat dissatisfied
5 - Very dissatisfied
(B) Sports and Social Facilities
*
1 - Very satisfied
2 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
4 - Somewhat dissatisfied
5 - Very dissatisfied
(C) Food & Beverage offerings from the Club (E.g. Seletar Terrace & Tavern, Eagle’s View, Seletar Pub and Poolside Café)
*
1 - Very satisfied
2 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
4 - Somewhat dissatisfied
5 - Very dissatisfied
(D) Clubhouse Environmental & Ambience Experience
*
1 - Very satisfied
2 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
4 - Somewhat dissatisfied
5 - Very dissatisfied
(E) Staff Service Quality and Interaction
*
1 - Very satisfied
2 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
4 - Somewhat dissatisfied
5 - Very dissatisfied
(F) Member Communication & Engagement (E.g. How the Club communicates with members and keeps them updated)
*
1 - Very satisfied
2 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
4 - Somewhat dissatisfied
5 - Very dissatisfied
SECTION 4: What Should the Club Prioritise Next
Q6. Which three areas should the Club prioritise for improvement over the next 12 months?
*
Select between
3
and
5
choices.
Golfing Experience
Food & Beverage
Staff Service Standards
Club Facilities & Maintenance
Club Events & Member Engagement
Member Communications
Value for Money *To be Eleborated*
SECTION 5: Understanding Your Club’s Food & Beverage Experience
Q7. How would you rate the Club’s Food & Beverage offering (in Seletar Terrace, Seletar Tavern, Eagle’s View, Seletar Pub and Poolside Café) relative to your expectations of a Members Club?
*
Exceeds Expectations
Meets Expectations
Slightly Below Expectations
Significantly Below Expectations
Not Applicable / Seldom Patronise
Q8. How satisfied are you with food pricing and portion size?
*
1 - Very satisfied
2 - Somewhat satisfied
3 - Neither satisfied nor dissatisfied
4 - Somewhat dissatisfied
5 - Very dissatisfied
Q9. Which aspects of Club’s Food & Beverage experience matter most to you?
*
Select exactly
3
choices.
Food Quality
Variety of Options
Pricing / Value
Service Consistency
Ambience / Comfort
Speed / Convenience
Family-friendly Options
SECTION 6: Your Feedback, In Your Own Words
Q10. What is one thing the Club does well today that should be maintained?
*
Q11. What is one improvement that would most enhance your overall Club experience?
*
SECTION 7: Looking Ahead
Q12. How important is it for the Club to continuously refresh offerings to remain relevant to members?
*
Very Important
Important
Neutral
Not Important
SECTION 8: Final Thoughts
Q13. Any additional comments you would like the Club to consider?
*
Thank you very much for your valuable time in sharing your feedback with us. Your opinion will help us improve the Club's offerings and services to serve you better.
Contact Us
+6564860800
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101, Seletar Club Road,
Singapore 798273
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